Thursday, April 10, 2014

Avaya IP Office Support

When your IP Office isn't working like it should, that can be very frustrating to you and your customers. A company phone system is usually the first point of contact with clients. If it's not working properly, business is hard to conduct. Are customers getting busy signals? Are voicemails working? Is your auto-attendant sending customers to the wrong extension or into the dreaded loop? Ok, some customers want you to go into the voicemail never ending loop. We don't judge. Be that as it may,  Bishop Computer can assist you.

Bishop Computer is an authorized Avaya Business Partner. We have years of experience and we're certified on Avaya IP Office. We've installed, programmed, trained, maintained and supported IP Office since the first IP Office system came out. We still provide support for the Merlin and Partner systems as well.

Just last week we provided remote support for a client to fix some programming issues. As for voicemail? They had a Voicemail Pro license, but the voicemail was set up on embedded instead. The client then decided they would have us come out and upgrade their system to the latest release (they were at 8.0) and have a server ready to install Voicemail Pro. This particular client had (21) 9508 phones and (1) 1416 with the sidecar but it was the BM32 module, not the DBM32 module. No wonder the buttons couldn't be programmed! Below are the back and front pictures of the IP Office installed by a technician who definitely was not certified


Check out our qualifications and experience on our website  There are many people out there that say they support IP Office. Verify that they are an authorized Avaya Business Partner by going to the Avaya Business Partner Locator and typing in the name and city (we're in the Chicago area). There are some people out there that say they are an Avaya Business Partner when they are not. Some say they are certified, when they are not. Always verify before allowing someone to work on your system! Better yet, why not ask your installer what phone system their own company uses. If they don't use Avaya IP Office as their own phone system, why would you place your trust in them with installing yours?

Bishop Computer provides on site and remote support expertise to other Avaya Business Partners and to our own clients. We are a small, family run company, but mighty in our expertise. Try us out!

Call: 847.781.9475
Our support page: SUPPORT
20 years in business.

Thursday, March 13, 2014

SSCA - SIP School Certified Associate

Working with SIP trunking is always a challenge. I've worked with SIP for many years gaining plenty of experience and last year, decided to get certified. I paid for the course and test at the Avaya approved The SIP School. Then proceeded to get too busy to take the course.

Recently, I've been called to a couple of other larger Avaya Business Partners sites, where their customer's IP Office using SIP had been hacked. Plenty of overseas calls were made. Putting the units on the Internet without a firewall (not even the internal firewall was enabled) was the first mistake. And then nothing was locked down at these sites. Hackers were allowed to make their own extensions and more. Newbie mistakes. Unbelievable that these sites were installed by Avaya Business Partner's at the SME Expert level. After locking down these systems, I decided it's time to get that certification behind my name.

Logged into the course at The SIP School and proceeded to learn more than I expected. Experience was not enough. New things come out every day on SIP. It was great to get updated information and learn, really learn, SIP. The SIP School SSCA course provides very extensive knowledge into every nuance of the SIP process.

SIP is a broad and evolving technology that is extending capabilities of so many things outside the scope of what I’ve generally been exposed to.  I focus more on SIP trunking with Avaya IP Office,  where the direction is to engage SIP for cost savings and feature enhancements which can’t be achieved by analog trunks or PRI. There are security concerns however, pointing out in a previous paragraph, that make businesses stop when deciding on their communication choices. On its own, IP Office is not as secure as it could be. The good news is, IP Office release 9 (8.1+) supports the Avaya Session Border Controller for Enterprise (ASBCE), which can provide secure SIP trunk connectivity* and remote phone security.  *ITSP’s must also support the security offers to match.

So here I stand, proud to be experienced and certified on SIP. Thank you, SIP School for providing a great learning experience and knowledge sharing.

-Glenn Bishop